Frequently Asked Questions
Everything you need to know about our modern pet essentials.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery's progress.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that personalized items are final sale.
Are the bed covers machine washable?
Yes, our luxury bed covers are designed for easy maintenance. Simply unzip, remove the insert, and machine wash on a cold, gentle cycle.
Do you ship internationally?
We currently ship to the United States, Canada, and select European countries. International shipping rates and duties are calculated at checkout.
How do I choose the right size for my pet?
We provide a detailed size guide on each product page. We recommend measuring your pet while they are in a sleeping position to ensure maximum comfort.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Shop Pay.